{"id":365,"date":"2021-12-15T17:20:12","date_gmt":"2021-12-15T20:20:12","guid":{"rendered":"https:\/\/herali.com\/politica-de-privacidade\/"},"modified":"2025-03-20T16:41:48","modified_gmt":"2025-03-20T19:41:48","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/herali.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1-4-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We value the privacy of our customers and, therefore, we explain here how we handle the information we collect in accordance with the <a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/_ato2011-2014\/2014\/lei\/l12965.htm\">Internet Civil Rights Framework, Law No. 23 of April 2014<\/a> and the <a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2018\/lei\/l13709.htm\">General Data Protection Law, No. 13,709 of 2018.<\/a><\/p>\n<p>When browsing our website or interacting with our company, we may have access to some of your data. We are concerned about respecting your privacy and, therefore, we explain below in more detail how this data may be collected, processed and stored.<\/p>\n<h2>Who we are<\/h2>\n<p>We, the company <strong>Herali Tecnologia LTDA<\/strong>, are the controller responsible for the collection, storage and processing of data obtained on the website <strong>Rua Marte, 429, Bloco 21, Apto. 81, Jardim Tupanci, Barueri, SP, Brazil<\/strong>.<\/p>\n<p>If you want to talk to us to discuss any issue related to the data collected, use the contacts below:<\/p>\n<ul>\n<li><strong>Herali Tecnologia LTDA<\/strong><\/li>\n<li><strong>CNPJ: 22.061.838\/0001-28<\/strong><\/li>\n<li><strong>Email: info@herali.com<\/strong><\/li>\n<li><strong>Phone: +55 11 96583-9326<\/strong><\/li>\n<li><strong>Address: Rua Marte, 429, Bloco 21, Apto. 81, Jardim Tupanci, Barueri, SP, Brazil<\/strong><\/li>\n<\/ul>\n<h2>Security<\/h2>\n<p>When browsing the website, data is encrypted using SSL authentication which ensures that the sending and exchange of information made on our website is confidential and exclusive to each user.<\/p>\n<p>The data and information collected are stored in a secure environment, observing the available state of the art, and may only be accessed by qualified and authorized persons by <strong>Herali Tecnologia LTDA<\/strong>.<\/p>\n<p>In the event of security breaches or technical failures, <strong>Herali Tecnologia LTDA<\/strong> undertakes to follow the appropriate legislation.<\/p>\n<h2>Data we may collect and how we use it<\/h2>\n<p>See below a list of the main data collected from users of our website or from people who interact with our company and how we use it.<\/p>\n<h3>Registration data<\/h3>\n<p>We collect and maintain certain personal information from our website users and our customers for different purposes.<\/p>\n<ul>\n<li><strong>Registration data for authentication on the website (administrators):<\/strong> personal data such as name and email are registered when creating an administrative account on the website and are stored indefinitely. This data is used for your identification and for the internal administration of the website, in addition to personalizing the user experience for you.<\/li>\n<li><strong>Customer registration data:<\/strong> personal data such as name, address, CPF, RG, date of birth, email, telephone and company data such as Company Name, CNPJ, contact details and others may be registered by our team when you request our services and are stored indefinitely. This data is used to:\n<ul>\n<li>To provide our services;<\/li>\n<li>To send updates and communications about the services;<\/li>\n<li>To coordinate with partners the delivery or provision of services;<\/li>\n<li>To comply with legal and administrative obligations;<\/li>\n<li>To improve the shopping and browsing experience on our website;<\/li>\n<li>To conduct market research and analysis;<\/li>\n<li>To keep you informed about the products and services we offer, by executing targeted online or offline advertising;<\/li>\n<li>To prevent, detect and investigate activities that are in violation of our policies or that are prohibited or illegal.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Form data:<\/strong> Emails and other information about you may be collected in forms and may be used to provide our services, to serve you, to get to know you better or to execute targeted online or offline advertising.<\/li>\n<\/ul>\n<p>You can update or change your registered data whenever you want through our administrative panel (when available) or by contacting us.<\/p>\n<h3>Payment details<\/h3>\n<p>We may use third-party services to collect or process your payment. Your tax data such as name, CPF, address and other contact details need to be collected and maintained for the issuance of tax invoices and other legal obligations.<\/p>\n<h3>Service<\/h3>\n<p>In our customer service channels, we may have access to personal information that our customers share with us to answer questions or solve problems. We may maintain a customer service history to improve our services.<\/p>\n<h3>Passwords<\/h3>\n<p>The passwords provided by our customers are stored in an encrypted format. This means that only you know your password. However, it is your responsibility not to disclose your password to anyone else and to ensure that it is difficult for anyone to guess it. The best password is one that only you can guess. We also recommend that you avoid using the same password on different websites.<\/p>\n<h3>Email<\/h3>\n<p>Your email is a registration data, but it can also be used for marketing campaigns such as sending offers and promotions. When registering on our website, you have the option to give consent to sending messages. However, even if you give consent, you can unsubscribe from our database at any time by clicking on the unsubscribe link in the footer of our emails.<\/p>\n<h3>Cookies and browsing data<\/h3>\n<p>Cookies are files that our website installs on your computer to identify you. This allows you, for example, to avoid having to enter your login and password every time you access a website. They are used to personalize your experience on the website, to obtain statistical information about website usage and to target our marketing. You can remove cookies from your device after using our website, check with your browser support to find out how to remove your cookies.<\/p>\n<p>Our website uses cookies to:<\/p>\n<ul>\n<li>Your authentication on the website, personalization of the website for you and to eliminate the need for a password the next time you access the website;<\/li>\n<li>Identify you and maintain your contact details in our customer service systems;<\/li>\n<li>Track your activity on our website.<\/li>\n<\/ul>\n<p>Some browsing data may also be collected, such as IP, geolocation, devices and technology used for access, as well as user behavior within the website. This information is anonymized and serves to better understand our audience, improve our services and target our marketing.<\/p>\n<p>Some of these cookies are installed by third-party tools and are used by them for their own purposes. These tools will be described in more detail below.<\/p>\n<h3>Third-party tools and services that may collect your data<\/h3>\n<p>Some content on this site may include embedded content (e.g. videos, images, articles, etc.). Additionally, some tools may run in the background to provide certain site functionality. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n<p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n<p>Some examples:<\/p>\n<ul>\n<li><strong>Google:<\/strong> Services such as Google Analytics collect anonymized data to inform us about user behavior on our website, and Google Ads allows us to personalize ads for you. To learn more, <a href=\"https:\/\/policies.google.com\/technologies\/partner-sites\">see Google&#8217;s partner privacy policy<\/a>.<\/li>\n<li><strong>Meta:<\/strong> Services such as the Facebook and Instagram advertising platforms may collect data within our website to personalize ads for you and to help us better understand the behavior of our website visitors. To learn more, <a href=\"https:\/\/www.facebook.com\/privacy\/policy?subpage=1.subpage.4-InformationFromPartnersVendors\">see Meta&#8217;s privacy policy<\/a>.<\/li>\n<li><strong>YouTube:<\/strong> When you watch a video on our website, it may be hosted on YouTube. To play the video, YouTube, represented by Google, may collect some data from you to identify you and offer related content. To learn more, <a href=\"https:\/\/policies.google.com\/privacy\">see Google&#8217;s privacy policy<\/a>.<\/li>\n<\/ul>\n<p>By using this type of media, you accept the privacy policies of each website. Furthermore, you are aware that <strong>Herali Tecnologia LTDA<\/strong> has no control over the processing of data carried out by other websites and cannot be held responsible if any problem occurs for which it is not caused by its own fault.<\/p>\n<h3>Information for the provision of services<\/h3>\n<p>In order to provide our services, we may have access to sensitive information from our clients, such as business information or internal company files. In such cases, we undertake to keep this information secure as described in detail in our contract.<\/p>\n<h2>Use of information<\/h2>\n<p>We undertake not to make your data available, transfer it or sell it to third parties, except in situations where it is essential, such as:<\/p>\n<ul>\n<li>For creating charges with payment systems<\/li>\n<li>For issuing invoices<\/li>\n<li>For providing our services, including the use of tools mentioned above<\/li>\n<li>For sending advertisements and emails with marketing platforms<\/li>\n<li>For fraud investigations or compliance with legal requirements.<\/li>\n<\/ul>\n<p>We also do not share personal information with advertisers and partners. Our website administrators may see your information. Personal information may be disclosed if required by law.<\/p>\n<h2>Age restriction<\/h2>\n<p>Our services are aimed at consumers of legal age. If you are under 18 years of age, do not use our website or send us your data.<\/p>\n<h2>Your rights over your data<\/h2>\n<p>If you have interacted with this website or with our company, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n<p>Please contact us at <strong>info@herali.com<\/strong> to ask any questions or request help with your data.<\/p>\n<p>We reserve the right to modify this policy to adapt it to changes in legislation or case law, as well as changes in business practices. Please check this page whenever you wish to see if there have been any changes. If we have your contact details, you will be notified if any changes are made. By using this site, you agree to the terms of our policy.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"We value the privacy of our customers and, therefore, we explain here how we handle the information we collect in accordance with the Internet Civil Rights Framework, Law No. 23 of April 2014 and the General Data Protection Law, No. 13,709 of 2018. 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